This episode follows Fion Phua, founder of Keeping Hope Alive, as she makes one last call to Mr Peng, an elderly bird and cage hoarder. What others see as clutter, Mr Peng sees as comfort — each item tied to memory and identity. Fion reflects on the quiet resilience it takes to let go, and the urgent need to recognise hoarding before it consumes one’s life. Through this call, she offers compassion, closure, and the first steps toward healing.